You can have your Diamon account and everything stored with it permanently removed. There are two ways to do it, and you do not need the app installed to make the request.
You are signed out straight away and the deletion begins immediately.
Use this if you have already uninstalled the app, cannot sign in, or hold a doctor account — doctor accounts are removed by our team rather than through the app.
Email julius@diamon.com.ng from the address your account uses, with the subject Delete my account. Sending from your account's own email address is how we confirm the request is really yours.
We action requests as promptly as we can and will confirm by email once your account has been withdrawn.
Your account is withdrawn from the service. You are signed out, and you are removed from any list a doctor could see, so no clinician can view your details or readings from that moment on.
Everything below is permanently erased by an automated job that runs every night. Once it has run, the data cannot be recovered by us or by anyone else.
| Deleted | What it covers |
|---|---|
| Your profile | Name, email, phone, date of birth, gender, profile photo, and for doctors the hospital, licence number, licence document and specialisation |
| Your readings | Every foot temperature and pressure reading recorded by your insole, with step counts and timestamps |
| Your alerts | Alerts and insights generated from those readings |
| Your sign-in | The credentials used to log in. The account no longer exists and cannot be signed into |
Why 30 days? The delay exists solely so an accidental deletion can be undone. If you change your mind, email julius@diamon.com.ng within those 30 days and we can restore the account. After the window closes, restoration is not possible.
We do not retain a copy of your health data for any other purpose after deletion. Nothing is kept for analytics, advertising or profiling, because Diamon does not use your information for those things in the first place.
Ordinary system backups may hold residual copies for a short period before being cycled out, and we may retain a minimal record of the deletion request itself where the law requires it.
Email julius@diamon.com.ng. Full details of what we collect and why are in our Privacy Policy.